Frequently Asked Questions
Everything you need to know about our luxury footwear and services.
How do I determine my correct size?
We use standard US and UK sizing. Since our shoes are handcrafted on specific lasts, we recommend consulting our detailed Size Guide or contacting our fit specialists for a personalized recommendation.
What is your return and exchange policy?
We offer a 30-day return window for unworn, pristine condition items in their original packaging. Please ensure you try your shoes on a carpeted surface to avoid scuffing the leather soles.
Do you offer international shipping?
Yes, Cobbler Union ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my luxury leather shoes?
To maintain the longevity of your footwear, we recommend using cedar shoe trees after every wear, applying high-quality Saphir cream or wax regularly, and avoiding consecutive days of wear.
Can your shoes be resoled?
Absolutely. Most of our footwear features Goodyear-welted or Blake-stitched construction, which allows them to be resoled by a professional cobbler multiple times, extending the life of the shoe for years.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Shop Pay Installments.