Returns & Exchanges
At Cobbler Union, we want you to be completely satisfied with your purchase. We offer returns and exchanges on unworn, pristine merchandise within 30 days of the original delivery date.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the unworn footwear in its original packaging, including all dust bags and accessories, ensuring the soles are protected from scratches.
Label and Ship
Affix the prepaid shipping label provided through our portal to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our artisans inspect the returned items for quality assurance, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing